Saltar al contenido
EnglishEspañol

Help Desk - Operations México

  • Remoto
    • Sao Paulo, San Marino, Brasil
    • CDMX, Ciudad de México, México
    +1 más
  • 215 US$ - 215 US$ al mes
  • Soporte Técnico

Knowledge and hands on experience in Office 365 package, hands on experience in MS Excel is essential. 

Advanced, conversational, and fluent English proficiency. 

Descripción del trabajo

  • Create and update process documentation.
  • Assignment, tracking and closure of technical support services provided to different clients of GSB Solutions. These activities include:
  • Access the ticket management system, for the services assignment.
  • Request notification from the engineer in case any problem arises during the service.
  • Record the services performed in the corresponding database or ticket management systems.
  • These activities are not limiting.

Requisitos del trabajo

  • Verifiable experience, at least six months experience in IT or customer care service.
  • Team player.
  • Responsible and organized.
  • Resourcefulness and proactivity.
  • Time management skills and ability to prioritize work.
  • Attention to detail and problem-solving skills.
  • Have written and verbal communication skills.


o

Apply with Indeed no disponible