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Help Desk - Operations México

  • Remote
    • Sao Paulo, São Paulo, Brazil
    • CDMX, Ciudad de México, Mexico
    +1 more
  • $215 - $215 per month
  • Technical Support

Knowledge and hands on experience in Office 365 package, hands on experience in MS Excel is essential. 

Advanced, conversational, and fluent English proficiency. 

Job description

  • Create and update process documentation.
  • Assignment, tracking and closure of technical support services provided to different clients of GSB Solutions. These activities include:
  • Access the ticket management system, for the services assignment.
  • Request notification from the engineer in case any problem arises during the service.
  • Record the services performed in the corresponding database or ticket management systems.
  • These activities are not limiting.

Job requirements

  • Verifiable experience, at least six months experience in IT or customer care service.
  • Team player.
  • Responsible and organized.
  • Resourcefulness and proactivity.
  • Time management skills and ability to prioritize work.
  • Attention to detail and problem-solving skills.
  • Have written and verbal communication skills.


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