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System Engineer - L2

  • On-site, Remote
    • TecnoParque, Azcapotzalco, Ciudad de México, Mexico
  • Operational Recruitment

Three shifts available:

3:00 AM – 11:00 AM (Mexico time) – Home office

11:00 AM – 7:00 PM (Mexico time) – On-site (TecnoParque, Mexico City)

7:00 PM – 3:00 AM (Mexico time) – Home office

Job description

Important IT company At the Latin American level, growth requires:

System Engineer - L2

REQUIRED

  • Strong communication skills and ability to work well in a team environment.

  • Conducting network assessments and making recommendations for network upgrades and improvements.

  • Implementing and maintaining network and controls.

  • Creating and maintaining network documentation, including network diagrams and standard operating procedures.

  • Leading troubleshooting efforts for network issues.

  • Collaborating with other IT teams to support business applications.

  • In-depth knowledge of network infrastructure components like switches, routers, firewalls, and other network devices.

  • Strong knowledge of network protocols, routing, and network.

  • Excellent troubleshooting skills and ability to identify and diagnose network issues.

  • Ability to work under pressure and meet tight deadlines.

  • Ensure customer satisfaction through timely resolution of escalated issues. Internet Protocols (HTTP, DNS, TCP/IP, ICMP), Internet Components (routers, proxies, gateways, servers), Technical Support, Customer Facing, Troubleshooting Skills

  • May monitor and train junior engineers and act as subject matter experts for customer and AT&T organizations and lead complex programs or projects.

  • Knowledge on WAN/LAN Technologies – Cisco, Juniper - Switches, Routers, WLC, WAPs

  • Prioritize competing requests for technical assistance.

  • Determine the course of engineering activities and help mediate escalated and expedited projects

  • Determine feasibility of technical solutions.

  • Assist in root cause determination of network and related problems.

  • VoIP Call Manager skills – Cisco, Nortel, Avaya - Call Forwarding, Caller ID’s/CNAMs, Hunt Groups, Conferencing features, Time of day routing, Call groups, Call monitoring, audio and/or application-related issues, account issues.

  • Shift Time : 24X7

DESIRED

  • Excellent PC skills with advanced skills with MS Office, specifically Excel and Word.

  • Bachelor’s degree or higher preferably in Engineering, Telecommunications, Information Systems

  • 5+ years of experience in the networking/telecommunications field.

  • CCNA (Voice/Data) knowledge or certified.

QUALIFICATIONS

  • Intermediate English

  • Portuguese (preferred)

SCHEDULED & WORK SETUP

  • Three shifts available:

    • 3:00 AM – 11:00 AM (Mexico time) – Home office

    • 11:00 AM – 7:00 PM (Mexico time) – On-site (TecnoParque, Mexico City)

    • 7:00 PM – 3:00 AM (Mexico time) – Home office

INTERMEDIATE ENGLISH ESSENTIAL (Will be evaluated).

If you are a foreingner residing in Mexico, you must have a valid INE, CURP, NSS and RFC.

Job type: ON SITE/ HOME OFFICE.

Location: TecnoParque- Azcapotzalco, Mexico City.

Salary: $35,000 gross

Benefits: Excellent superior benefits.

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