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Support Enginner

  • On-site
    • Sao Bernando Do Campo, São Paulo, Brazil
  • R$4,900 - R$5,200 per month
  • CRM

Job description

Field Support Engineer & Network Skills Key Responsibilities

  • Provide Level 2 technical support to end users onsite.

  • Diagnose and resolve issues related to computer equipment, peripherals, and applications.

  • Perform installation, configuration, and replacement of IT equipment.

  • Execute Rack & Stack activities for network equipment and servers.

  • Perform cabling, organization, and labeling within racks.

  • Support connectivity tasks and basic network troubleshooting.

  • Address Field Support requests within established service timeframes.

  • Document activities and incidents in ticket management tools.

  • Collaborate with local and remote teams to resolve technical issues.

Requirements

Experience providing Level 2 technical support to end users.
Knowledge of hardware, Windows operating systems, and productivity tools.
Experience with onsite support (Deskside Support / Field Support).
Networking knowledge, including

Job requirements

Requirements Experience providing Level 2 technical support to end users.
Knowledge of hardware, Windows operating systems, and productivity tools.
Experience with onsite support (Deskside Support / Field Support).
Networking knowledge, including

or

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