SAP BASIS Digital Customer Engagement Manager

Important IT company At the Latin American level, growth requires:

SAP BASIS Digital Customer Engagement Manager 

Requirements. 

We are looking for the following aspects in CVS: 

a. Proven hands-on technical experience 

-Basis skillset with migration experiences from on-Prem to the cloud environment 

-Hyperscaler understanding nd experience 

b. Understanding of Technical Managed Services and related ITSM processes 

c. Excellent internal and external stakeholder management, presentation and communication skills 

d. Costumer focus / Networking / Relationship Building/ Results-driven / Self-organized 

Responsibilities 

• Advise customers on technical architecture and landscape issues. 

• Support de-escalation of critical customer situations, working with relevant SAP teams. 

• Participate in customer release and maintenance activities. 

• Provide ongoing technical support and continuous knowledge transfer. 

• Review account status and transition accounts as volume or complexity increases. 

Key Skills Required 

• Minimum 5 years of SAP Basis experience. 

• 2+ years of cloud knowledge (e.g. solution management, consulting, or delivery program management). 

• Hands-on experience with S/4 HANA Application and HANA database. 

• Mandatory SAP Upgrade & Migration (OS/DB) experience. 

• Experience integrating SaaS products (e.g. Ariba, Salesforce, C4S) with SAP landscape is a plus. 

• Experience with any hyperscaler (AWS, Azure, or GCP). 

ADVANCED CONVERSATIONAL ENGLISH AND SPANISH ESSENTIAL (Will be evaluated).

If you are a foreingner residing in Mexico, you must have a valid INE, CURP, NSS and RFC.

Job type: Remote.

Location: Mexico

Salary: $115, 000 gross.

Benefits: Excellent superior benefits.