L1 System Support (México-CDMX)

We are looking for Level 1 technical support

Roles and Responsibilities:

·         Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.

·         Hardware/software troubleshooting and resolution

·         Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.

·         Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies

·         Network & Sharing printer installation

·         Knowledge of Office 365 support

·         Coverage/compliance software installation and troubleshooting

·         Good communication skill

·         Good Knowledge of DHCP, DNS.

·         Maintain IT inventory, coordinate vendor support, and assist with procurement

·         Support Mac devices

·         Strictly adhere to defined Service Level Agreements (SLA’s)

·         Support recurring meetings, events, and after-hours activities as required

·         Documenting incidents, problems, and resolutions for future reference and for the knowledge base

Good to have skills

·         L1 level network troubleshooting and resolution for LAN Connectivity

·         Hands & feet support to Backend team for Network/Server/application issue

·         Working with vendor support contacts to resolve technical issues

·         Labelling Racks & devices

·         Server mounting/movement

·        Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.

 Location: Calle 10, Del Alvaro Obregon, Mexico,Mexico

Note:

·         REPSE Mexico (Registro de Prestadoras de Servicios Especializados) compliance is mandatory.