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Ingeniero de Soporte Técnico -CDMX / México-

  • On-site
    • CDMX, Ciudad de México, Mexico
  • Human Capital

Job description

¡Estamos buscando tu talento!

Buscamos solucionar de manera eficiente las necesidades tecnológicas y de talento humano de las instituciones que así lo requieren.

Vacante: Deskside and Smart Hands Support

Idiomas: español e inglés avanzado

Horario: De lunes a viernes - 08am - 5pm

Ubicación: Blvd. Manuel Ávila Camacho - México CDMX

Job requirements

Scope of Work Service Provider shall perform the following in-scope tasks at all Dedicated and Dispatch Sites listed:

  • Provide User Support Services technician(s) that are fluent in local language and English will act as a single point of contact for Executives at office, or while travelling across client sites.
  • Coordinate with Client Service Desk, Client UXCC and Client Level 2 and Level 3 Infra/App team as necessary.
  • Coordinate efforts with third-party service and maintenance providers as necessary to keep EUC Devices and Software(drivers, application, OS etc.) in good working order.
  • Vendor Coordination for service break fix.
  • Basic troubleshooting of LAN, WAN & WLAN.
  • Level 1 management of voice and data cabling / services
  • Routine checkup of Server room facilities and common services like meeting rooms, VC rooms and conferencing facilities.
  • Lifecycle replacements and PC imaging.
  • Coordination with Client’s PCaaS partner/vendor
  • Assets management, reconciliation and disposal coordination
  • Meeting / Event facility preparation.
  • Provide on-site support for off-site events to set-up and test equipment, provide WAN/LAN access and support end-users during the event (Examples: Client updates)
  • End User onboarding and offboarding process
  • Project coordination and deployment support as needed
  • Monthly/Weekly reporting to Client IT Service Management and governance
  • Coordinate with End User or other site staff to schedule technical support at client locations in response to an escalated Incident or Service Request(Dedicated Sites).
  • Coordinate with Client UXCC to schedule technical support at client locations in response to an escalated Incident or Service Request(Dispatch Sites)

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