Fiel Services Technician ( Brasil- Sao Paulo)

We are seeking a Field Services Technician / Onsite Support Technician with 1 to 3 years of experience in IT support and service delivery to provide high-quality technical assistance to end users at our client site in São Paulo, Brazil.

The successful candidate will be responsible for installing, configuring, maintaining, and troubleshooting desktops, laptops, mobile devices, peripherals, and software applications. Responsibilities include providing deskside support, break/fix services, hardware refreshes, data migrations, software installations, and incident resolution while ensuring compliance with established service level agreements (SLAs).

The technician will manage support tickets, communicate effectively with end users, coordinate with vendors and Level 3 support teams, and provide hands-and-feet support for network, voice, server, printer, and audiovisual equipment. The role also involves supporting IT-related events, disaster recovery activities, and on-call support when required.

Additionally, the candidate should have experience with Windows operating systems, Microsoft Office, VPNs, network and local printing, and mobile device support. Knowledge of IP telephony and basic network infrastructure is highly desirable, including phone installations, cable testing, patch panel work, and coordination with telecommunications providers.

1. 1 to 3 years of experience in Field Services, Deskside Support, or Onsite IT Support.

2. Experience supporting Windows operating systems.

3. Knowledge of Microsoft Office, VPNs, local and network printing.

4. Experience installing, configuring, and troubleshooting desktops, laptops, mobile devices, peripherals, and software applications.

5. Strong hardware and software troubleshooting skills.

6. Experience with ticket management systems and SLA compliance.

7. Basic knowledge of networking and telecommunications technologies.

8. Experience providing hands-and-feet support for network and voice devices.

9. Familiarity with IP telephony systems such as Cisco, Avaya, Nortel, Siemens, or Mitel is preferred.

10. Ability to perform data migrations, hardware refreshes, and break/fix activities.

11. Excellent customer service and communication skills.

12. Strong analytical and problem-solving abilities.

13. Ability to work independently and collaboratively within a team environment.

14. Willingness to travel to remote locations if required.

15. Availability to provide on-call support outside business hours on a rotational basis.

16. Ability to lift up to 30 lbs (13.6 kg).

17. Successful completion of background verification requirements (BGV).