Job description
EUC Job Description for:
The IT Site Support Specialist will be responsible for:
Deskside support for end user devices (PCs, Laptops, Printers, Mobile devices, etc.)
Providing hands and feet support for OT Devices/ production devices/sites as requested.
Checking / Validation conference & meeting rooms
Providing hands & feet support for any issues as requested by support teams Vendor
Coordination at different sites for activities like replacement of devices, cables, NW
equipment, etc
Job requirements
REQUIREMENTS:
The ideal IT Site Support Specialist will have demonstrated prior IT experience preferable within the professional services industry, excellent communications skills and an aptitude for problem solving. We are looking for someone with:
Ability to prioritize issues on a case-by-case basis
Excellent customer service skills
Experience working in an ITIL based Service Desk
Extensive knowledge and experience with Windows based technologies
Hardware platforms including HP laptops & Cisco phones.
Microsoft technologies such as Active Directory, SCCM/intune and M365
Outstanding troubleshooting skills in WAN/LAN/Desktop situations
Excellent written and verbal communication skills that help represent diverse
communities.
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