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Sr QA Analyst / Support

  • Remote
    • México, Ciudad de México, Mexico
  • Operational Recruitment

Job description

Important IT company At the Latin American level, growth requires:

Sr QA Analyst / Support

Required Skills & Qualifications

  • Experience as a QA Engineer, Tester, Business QA Analyst, or Application Support Analyst in system implementation or production support environments.

  • Knowledge of Mexico Brokerage processes, customs clearance, parcel operations, logistics, or transportation workflows is required.

  • Ability to understand functional requirements and convert them into test cases, validation steps, and expected results.

  • Experience executing functional testing, regression testing, integration testing, defect validation, and UAT support.

  • Experience documenting defects clearly and working with technical teams or vendors to support issue resolution.

  • Strong analytical skills to troubleshoot application issues and determine whether issues are related to functionality, configuration, data, process, or user execution.

  • Familiarity with QA/test management or issue tracking tools such as Jira, Azure DevOps, ServiceNow, HP ALM, or similar.

  • Good written and verbal communication skills, with the ability to explain issues clearly to business and technical audiences.

  • Detail-oriented, organized, and capable of managing multiple assigned test cases or support tickets simultaneously.

  • English and Spanish communication skills preferred.

Primary Responsibilities

  • Execute QA testing activities for the SLAMNET-Parcel implementation in Mexico, based on defined test plans, business requirements, and acceptance criteria.

  • Create, execute, and document test cases, test scenarios, test results, and supporting evidence for SLAMNET-Parcel functionalities.

  • Validate that system functionality supports Mexico Brokerage operational needs, including parcel processing, exception handling, data flows, and business rules.

  • Identify, document, and report defects with clear reproduction steps, expected results, actual results, screenshots, logs, and business impact when applicable.

  • Support defect triage by working with the QA Lead, vendor, technical teams, and business users to clarify issues and validate fixes.

  • Perform functional, regression, integration, and UAT support testing as required during the implementation lifecycle.

  • Provide second-level support for SLAMNET-Parcel by analyzing reported issues, validating whether they are functional defects, user issues, data issues, or configuration-related problems.

  • Support business users during testing and stabilization by helping reproduce issues, documenting findings, and coordinating follow-up with the QA Lead.

  • Maintain accurate testing documentation, defect logs, issue status, and validation evidence.

  • Participate in daily or weekly implementation status meetings, providing updates on assigned test activities, open issues, risks, and blockers.

  • Support go-live and post-go-live stabilization activities, including production issue validation and coordination with vendor support teams."

ADVANCED CONVERSATIONAL ENGLISH AND SPANISH ESSENTIAL (Will be evaluated).

If you are a foreingner residing in Mexico, you must have a valid INE, CURP, NSS and RFC.

Job type: Remote.

Location: Mexico

Salary: OPEN

Benefits: Excellent superior benefits.

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