SAP BASIS Lead

Important IT company At the Latin American level, growth requires:

SAP BASIS Lead

Key Responsibilities

The 5 most important skills for this role are the following ones:

-SAP Basis S4Hana administration & troubleshooting mastery.

-SAP system tunning and performance to ensure system high availability.

-Customer facing experience (communication/active listening, empathy/emotional intelligence, patience, and resilience).

-Excellent English language conversational and written skills. Being able to present technical proposals and influence decision makers.

-Leadership/Ownership while having problem solving mindset.

• Core Responsibilities & Scope

The selected consultants will be responsible for the end-to-end technical management of complex private cloud landscapes. Key tasks include:

· Continuous Administration: Handling troubleshooting, deep-dive investigations, and Root Cause Analysis (RCA) for complex technical issues.

· Proactive Monitoring: Managing health, job, integration, performance, and data growth monitoring based on SAP best practices.

· Technical Housekeeping: Performing administrative tasks such as log data cleaning, security patch level maintenance (applying SAP Security Notes), and data growth management (partitioning/archiving).

· Change & Release Management: Maintenance of transport landscapes and execution of standard and non-preapproved technical changes.

• Critical Requirements & Performance Standards

Candidates must strictly meet the following criteria to be considered:

· Seniority: A minimum of 5–7 years of expert hands-on SAP Basis administration and support experience.

· Mandatory Certification: A valid SAP Certification in Basis Technology is non-negotiable.

· SLA Commitment: Resources must be prepared to meet stringent SLAs, including a 20-minute reaction time and 4-hour resolution time for Priority 1 (Very High) incidents.

· Technical Tools: Proficiency in SAP Focused RUN, Cloud ALM, and ServiceNow (SNOW) is required.

· Soft Skills: Must act as technical mentors, possessing strong communication skills and the ability to highlight technical risks promptly to SAP leadership.

• Expected Deliverables

· Contribution to Monthly Service Performance Reports.

· Weekly highlights of open items and active issue tracking.

·Maintenance of Known Error Databases (KEDBs) and monitoring documentation.

ADVANCED CONVERSATIONAL ENGLISH AND SPANISH ESSENTIAL (Will be evaluated).

If you are a foreingner residing in Mexico, you must have a valid INE, CURP, NSS and RFC.

Job type: Remote.

Location: Mexico

Salary: $130,000 gross.

Benefits: Excellent superior benefits.