Lead QA Analyst / Support (BA + QA)

Important IT company At the Latin American level, growth requires:

Lead QA Analyst / Support (BA + QA)

Required Skills & Qualifications

• Proven experience leading QA activities for system implementations, preferably in logistics, parcel, transportation, customs, or Brokerage-related environments.

• Strong understanding of Mexico Brokerage operations, customs processes, parcel clearance flows, regulatory requirements, and operational dependencies.

• Experience working as a liaison between business users, technical teams, vendors, and project stakeholders.

• Strong ability to translate business requirements into functional specifications, test scenarios, and validation criteria.

• Experience coordinating QA teams, assigning testing activities, reviewing test evidence, and following up on defect resolution.

• Strong knowledge of QA methodologies, defect management, test case design, UAT support, regression testing, and release validation.

• Experience using project tracking, QA, or defect management tools such as Jira, Azure DevOps, ServiceNow, HP ALM, or similar.

• Strong communication, stakeholder management, documentation, and follow-up skills.

• Ability to manage multiple priorities, dependencies, risks, and escalations in an implementation environment.

• English and Spanish communication skills preferred, especially for vendor, business, and technical coordination."

Responsibilities

• Lead the QA and implementation support activities for the SLAMNET-Parcel rollout in Mexico, ensuring alignment between business requirements, technical implementation, vendor deliverables, and operational readiness.

• Act as the main coordination point between the SLAMNET vendor, the client technical team, Brokerage business stakeholders, and QA resources.

• Track implementation progress, open items, defects, functional gaps, dependencies, risks, and required decisions throughout the implementation lifecycle.

• Translate Brokerage business needs and operational requirements into clear functional and technical requirements for the vendor and technical teams.

• Review, prioritize, and coordinate change requests or enhancements required by the Mexico Brokerage operation during the implementation phase.

• Define and coordinate QA test plans, test scenarios, acceptance criteria, defect tracking, and validation activities for SLAMNET-Parcel functionalities.

• Delegate testing activities to QA Engineers, ensuring proper execution, documentation, evidence collection, and timely follow-up of defects or issues.

• Validate that delivered functionality meets approved requirements before moving forward with business validation, UAT, release readiness, or production deployment.

• Support issue triage by analyzing defects, identifying business impact, coordinating with vendor/technical teams, and ensuring proper resolution.

• Provide regular status updates to project stakeholders, highlighting progress, blockers, risks, defects, and required escalations.

• Support go-live readiness activities, including final validation, defect closure, business sign-off support, and post-go-live stabilization.

• Ensure QA documentation, test evidence, defect logs, requirement traceability, and implementation tracking artifacts are properly maintained.

ADVANCED CONVERSATIONAL ENGLISH AND SPANISH ESSENTIAL (Will be evaluated).

If you are a foreingner residing in Mexico, you must have a valid INE, CURP, NSS and RFC.

Job type: Remote.

Location: Mexico

Salary: OPEN

Benefits: Excellent superior benefits.