Ingeneiro JR. Soporte Técnico ( Costa Rica / Heredia )

We are looking for a junior technical support engineer.

Main Accountabilities Of The Role

Investigate incoming IT related incident tickets;

Fulfill IT related service request, such as create and configurate user accounts, also we waiting assist on initial setup to this access.

Support user via call, chat, ticketing tools

Provide to assist for others teams to assist backup activies.

In this role you will be collaborating with various stakeholders across the business including our Global teams to support.

Provide assist and prepare meeting room to V.I.P users.

Keep the meeting rooms always in working, making check list on this devices.

Keep printers devices are working, in case of issues, trigger the vendor to support.

Requirements (hard & Soft Skills)

Basic IT knowledge in Windows OS , Microsoft Office , Android, iOS and common software applications.

Basic IT knowledge on hardware support keeping and giving support on devices from company.

Troubleshooting skills

Excellent communicator, culturally sensitive, patience

Customer service driven, understands the importance of confidentiality business and privacy of users

Professional Experience

Customer service driven, understands the importance of confidentiality business and privacy of users

Educational Level

High school diploma or equivalent; associate degree or higher in Information Technology, Computer Science, or a related field preferred.

Previous experience in a technical support or service desk role is an asset.

ITIL certified (at least ITIL v4 foundation) is an asset.

Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills.

Location: Heredia, San Francisco, America Free Zone

Horario: 7:00 am a 16 horas ( 4pm )

Remuneración: USD 650,00 a USD 780,00

Contrato; 1 mes de prueba / Contrato indefinido