Community Manager (TVC)

Important IT company At the Latin American level, growth requires:

Community Manager (TVC)

Role Overview

Brings AI-powered agentic automation directly into Google Workspace, enabling users to automate complex tasks and workflows using natural language and integrations with various tools. We are seeking a passionate and proactive Community Manager (TVC) to nurture and grow the community around. This role will be the bridge between our users and the internal teams, fostering a vibrant, engaged, and supportive ecosystem. You will be responsible for managing our presence on platforms like Google Chat, Discord, and other relevant forums, ensuring users feel heard, supported, and excited.

Responsibilities:

● Community Engagement: Monitor, moderate, and actively engage with the user community across designated channels (e.g., Google Chat spaces, Discord server, potential future forums). Foster a welcoming, inclusive, and collaborative environment.

● Escalation Management: Identify and escalate complex issues, bugs, and feature requests to the appropriate internal product, engineering, or support teams. Track escalations to ensure resolution.

● Feedback Synthesis: Gather, synthesize, and report on community feedback, trends, sentiment, and pain points to inform product development, documentation, and support strategies.

● Reporting: Prepare and deliver regular (e.g., weekly) reports on community health, key discussion topics, user sentiment, and engagement metrics.

● Content Collaboration: Partner with Marketing, Product, Developer Relations, and Technical Writing teams to help create, curate, and distribute engaging content such as best practices, tips & tricks, use case examples, and product updates.

● Advocacy: Serve as a voice of the community internally, championing user needs and perspectives. Conversely, represent Workspace Studio authentically to the community.

● Community Guidelines: Uphold and enforce community guidelines to ensure respectful and productive interactions.

● Relationship Building: Identify and build relationships with key community members, power users, and advocates.

● Event Support: Assist in promoting and supporting community-focused events, such as webinars, AMAs, or feedback sessions.

Minimum Qualifications

● Proven experience in community management, social media management, or a similar role, preferably in a tech or SaaS environment.

● Strong project management skills, with the ability to handle multiple projects simultaneously.

● Excellent written and verbal communication skills, with the ability to explain technical concepts clearly.

● Experience using community platforms such as Discord, Google Chat, forums, etc.

● Strong interpersonal skills and ability to build rapport with community members.

● Ability to work independently, manage multiple tasks, and prioritize effectively.

● Proactive problem-solver with a user-focused mindset.

Preferred Qualifications

● Familiarity with Google Workspace products.

● Understanding of automation concepts, AI, or workflow tools.

● Experience working with developer or technical communities.

● Experience with community analytics and reporting.

● Familiarity with support ticket systems or bug tracking tools (e.g., Buganizer).

● Experience creating engaging content for technical or business audiences.

ADVANCED CONVERSATIONAL ENGLISH AND SPANISH ESSENTIAL (Will be evaluated).

If you are a foreingner residing in Mexico, you must have a valid INE, CURP, NSS and RFC.

Job type: Remote.

Location: Mexico

Salary: OPEN

Benefits: Excellent superior benefits.