Service Now Developer

Service Now Developer

Job description:

• Experience: 5 to 8 Years

• The Business Analyst is responsible for working with key project stakeholders to capture business and user requirements as Stories. The Business Analyst also works with the Platform Administrators to ensure Stories are understood, developed, tested, and delivered to specification.

• Leads business process definition, re-engineering, improvement and gap analysis of current and to-be processes during workshops with key sponsors and stakeholders.

• Identifies areas of process improvement (efficiency and effectiveness) and recommends solutions that detail pros, cons and risks.

• Promoting continuous process improvement practices through process metrics/KPIs, dashboards and role accountabilities

• Collaborates with the Technical Consultant and ServiceNow Architect to design the optimal technical implementation strategy and during the creation High Level Solution Designs.

• Collaborates with the Product Owner, Business Process Lead & Process Owner and Test Manager to establish tests.

• Solid understanding (both functional and technical) of ServiceNow platform and product suites as a Business Analyst

• Demonstrated previous experience in using Agile Business Analysis such as Scrum, Kanban

• Possess very good understanding of what constitutes a theme, epic, story and the related attributes for each of the element

• Able to perform map-gap analysis of the AS-IS states to TO-BE

• Very good communication skills and being able to abstract information to different sets of stakeholders - customers, stakeholders, design partners and core team

• Sound understanding of ITIL concepts and processes

• Sound (and fast) documentation skills

• Expertise in related BA skills such as Wireframing, Prototyping, Story boarding would be a big advantage

• Highly proficient in ITSM and CMDB domains

• Fair level of understanding of ITOM domain

ADVANCED CONVERSATIONAL ENGLISH ESSENTIAL (Will be evaluated).

Job type: Remote.

Salary: $110 000 gross .

Benefits: Excellent superior benefits.