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Technical Support - Sao Paulo

  • Remote
    • Sao Paulo, São Paulo, Brazil
  • R$4,000 - R$4,500 per month
  • CRM

Job description

IT Service Desk Agent

  1. Handling customer support calls and service requests

  2. End-user support for computers, operating systems and applications, network connectivity, printers, and peripherals

  3. Ticket management and documentation within the support system

  4. Interaction and escalation with vendors and higher-level support teams

  5. Reviewing and updating documented information

Job requirements

  1. English: Advanced

  2. Portuguese: Advanced

  3. Location: Remote position; candidates may be based anywhere in Brazil

  4. Work schedule: 7:00 a.m. to 7:00 p.m., alternating workdays (one day on, one day off), including weekends

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