Onsite Support Technician

Location: Remington, IN, USA
Pay: $32/hour (W9 Contract)
Payment Schedule: Direct deposit every two weeks

Job Responsibilities:

• Provide first and second-tier technical support for laptops, desktops, printers, and other peripheral devices.

• Follow operational procedures for PC and laptop maintenance.

• Assist with onsite user support and conference room setup/maintenance.

• Offer basic distribution center support and ensure smooth coordination of technical matters across support teams.

• Manage escalations to third-tier support as needed.

• Collaborate with application support teams during critical incidents.

• Document incidents using a ticketing system and route tickets to appropriate teams for resolution.

• Ensure effective coordination between internal support teams and application vendors.

• Assist with software, hardware, and application support for local and remote users.

• Create and maintain documentation for processes and incident logs for performance reporting.

Key Qualifications:

• Basic understanding of laptops, desktops, and peripheral devices.

• Familiarity with onsite user support processes and distribution center operations.

• Ability to follow operational guidelines and coordinate across multiple teams and regions.

• Strong interpersonal skills to work effectively with stakeholders with minimal supervision.

• Experience with ticketing systems and multi-team coordination.

• Knowledge in handling escalations and resolving technical issues.

If you're a proactive individual with technical expertise and a passion for problem-solving, we encourage you to apply!