Dynamics 365 Supply Chain Management

location : Munster

languages: German and English

Travel (Mobility) Requirements : Work from client office in Munster

10+ years' experience in Microsoft D365 and 5+ years in SCM module as functional consultant

• Responsible for all aspects of day-to-day support of the Microsoft Dynamics 365 SCM platform. 

• Partners with HelpDesk to provide daily end-user support including but not limited to managing user setup, profiles, and roles, troubleshooting issues, logging, tracking, and resolving system problems and managing ticket queues.  

• Provide call support to ensure that business system issues/opportunities are properly documented and prioritized in IT ticketing system.  

• Manage, track, and provide solutions to reported issues while seeking supervisor direction and guidance as needed. 

• Gain in-depth knowledge about business system applications and their interactions to properly identify and analyze problems. 

• Develop documentation for identified business scenarios, processes, and procedures. 

• Proactively identify opportunities to improve platform efficiency, usability, and reporting capabilities. 

• Maintain platform/systems documentation. 

• Assist in training end users in system processes and procedures. 

• Identify roadblocks, craft comprehensive solutions, and deliver successful outcomes.

• Language Fluency in German