Sr. CRM Business Analyst

Job description

Important IT company At the Latin American level, growth requires:

Sr. CRM Business Analyst

Job Description:

Key responsibilities include:

• Sr BA would be involved in coordinating various activities related to designing, coding, testing

and deployment in support of new applications being built on Microsoft Dynamics 365 platform

using Microsoft and non-Microsoft cloud solutions, and related technologies (e.g., Office 365,

Power BI, etc.) to meet our business requirements.

• Collaborating with key business stakeholders to understand business priorities and

requirements.

• Prioritizing enhancement requests appropriately to mature and enhance application capabilities

• The Sr BA coordinates with the team of Engineers thru the project life cycle to help Design, Build

and Deliver application, infrastructure, and middleware components on an agreed upon

timeline.

• Ensuring that requirements are clear and well documented.

• Ensuring that project rigor is in place for the planning, status reporting, and delivery of

development cycles and small projects.

• Implementing leading practices for user experience, platform configurations, license

management, and business processes.

• Highlighting/identifying potential gaps in existing functionality or processes and working with

stakeholders to find and implement solutions

• Liaising with developers to determine feasibility, estimate effort, and plan sprints appropriately

• Learning application functionality and becoming a functional expert over time

• Coordinating with business units to create and deliver occasional training sessions to end users

Qualifications:

• Bachelor’s Degree in Computer Science, Management of Information Systems, or related

business discipline(s).

• 3+ years of BA experience with any of CRM platforms is preferred

• 3+ Years of CRM Support Experience

• 3+ Years Data Analysis Experience

• Well versed in SQL and Relational Databases:

• Excellent analytical, problem solving, decision making, interpersonal and communication skills

• High motivated, self-directed individual with the ability to work independently

• Strong project management capabilities with ability to multi-task

• Knowledge of Microsoft CRM System is a great plus.

• Implementation or migration experience with any CRM or ERP project

ADVANCED CONVERSATIONAL ENGLISH ESSENTIAL (Will be evaluated).

Job type: Remote.

Salary: $85, 000 gross.

Benefits: Excellent superior benefits.

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