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Support Engineer USA

  • On-site
    • Kutztown, Pennsylvania, United States
  • $30 - $30 per hour
  • CRM

Job description

Support Engineer – Main Responsibilities

  • Provide full-time technical support for long-term projects, Monday through Friday.

  • Execute IMAC activities (Install, Move, Add, and Change) for IT hardware and software assets.

  • Work within ITIL and Agile environments, ensuring compliance with SLAs and ticket management processes.

  • Deploy and manage software packages using Microsoft SCCM.

  • Perform manual software installations, upgrades, troubleshooting, and issue resolution.

  • Prioritize and manage multiple support requests in a fast-paced environment.

  • Provide technical support for laptops, printers, mobile devices, and related peripherals.

  • Troubleshoot and support network connectivity issues, including LAN, Wi-Fi, and VPN environments.

  • Manage, configure, and support email accounts and messaging services.

  • Maintain accurate documentation of incidents, service requests, and technical procedures.

  • Collaborate with internal teams and end users to ensure efficient resolution of technical issues and high customer satisfaction.

Job requirements

Experienced Support Engineer with expertise in end-user support, IMAC services, software deployment using SCCM, network troubleshooting, and mobile device management. Skilled in ITIL-based service delivery, ticketing systems, SLA compliance, and technical problem resolution. Proven ability to support enterprise environments while managing multiple priorities and delivering excellent customer service.

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